Thank you for shopping with Healthyze® at goodpupdays.com. This policy explains processing, delivery estimates, shipping charges, tracking, customs and what happens when a shipment is delayed, missing or damaged. Specific shipping methods, available destinations and total charges are presented at checkout. Mandatory consumer rights remain unaffected.

Orders are generally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and applicable public holidays. High order volume, holidays, inventory transfers or verification may affect processing time.

Once the parcel has been handed to the carrier, we normally send a shipping confirmation to the email provided at checkout, with tracking details when available. Processing time and transit time are separate.

Actual delivery depends on destination, product and carrier availability, warehouse location, customs clearance, local delivery services, public holidays, weather and transport disruptions. Some shipments may arrive sooner or later. An estimate is not a guaranteed arrival date unless we expressly provide a delivery guarantee.

Availability of standard shipping and any promotion may depend on destination and product. The final applicable shipping fee, currency and order total are shown before payment. If displayed in a different currency, conversion may depend on the store or payment provider's rate.

We offer shipping to destinations supported by our checkout and carriers. Availability can differ by destination and by item. In particular, cleaning sprays, chemical cleaning products, battery-powered appliances and some outdoor-care liquids may be subject to carrier, air-transport, customs or local product restrictions.

Enter your delivery address at checkout to see whether an order can be shipped and which options apply. If an accepted order cannot be fulfilled to your address, we will contact you and provide the cancellation and refund remedies required by law.

Depending on inventory, destination and product-specific shipping requirements, orders may be dispatched from different domestic or third-party fulfillment facilities. Items in the same order may arrive in separate parcels and at different times; available tracking information will help you identify each shipment.

Dispatch and return facility addresses may be different from the company's registered office. Contact us before sending any return.

International orders may be subject to customs checks, import rules, VAT, duties, taxes or carrier handling charges. Charges collected by us will be shown at checkout where applicable. Where not included at checkout, applicable charges may be collected by customs or the carrier in accordance with local law.

Please check import restrictions for any cleaning chemical, liquid, electric appliance or battery-powered item before ordering. If a delivery is disrupted by an import restriction or customs issue, contact us; we will review the order and any legally required remedies.

When tracking is available, we send a shipment notification to your checkout email. A new tracking number may take time to show its first carrier scan.

17TRACK is an independent tracking service; availability and tracking accuracy depend on the carrier. We do not represent that it is integrated with every order. If tracking has not updated for an extended period, email service@goodpupdays.com with your order number.

Check your recipient name, street address, apartment number, postal code and telephone number before placing your order. If you need to correct the address, contact service@goodpupdays.com as soon as possible with your order number. We will try to update it before dispatch but cannot guarantee a change once the parcel enters fulfillment or transit.

If a parcel cannot be delivered because the address supplied at checkout was incomplete or incorrect, the carrier may request clarification or return it. Contact us so we can review available options. A new shipping charge may apply to a customer-requested reshipment when permitted by law; we will explain any charge before proceeding. This does not limit remedies for our errors or carrier delivery failures for which we remain legally responsible.

Severe weather, peak volumes, customs checks, inventory disruptions and transport issues can delay dispatch or delivery. If we cannot ship an order within a promised shipment period, we will give the required delay notice, offer the applicable opportunity to consent to a revised shipment date or cancel, and issue a prompt refund when required by law.

If a shipment has passed its estimated delivery window, contact us with your order number so we can investigate. Shipping delays do not remove mandatory rights relating to delivery or refunds.

If tracking has stopped updating for an extended period or the parcel appears lost, contact us. We may work with the carrier to investigate and provide a replacement, reshipment, refund or another appropriate remedy. Any statutory rights regarding goods not received remain unaffected.

If tracking says “delivered” but you cannot find your package, check the delivery area, parcel locker, building reception and with household members. Confirm the address on your order. If it is still missing, contact us promptly; we will assist with a carrier investigation and provide the remedy required by applicable law. A carrier delivery scan does not automatically eliminate your consumer rights.

If your order arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible. Provide the order number, a short description and photos of the parcel or affected item when useful. For a leaking cleaning product, damaged battery or broken electrical appliance, avoid handling or using it in an unsafe way and follow relevant product and local safety guidance.

We will review the issue and provide a suitable resolution in accordance with our Return & Refund Policy and applicable consumer law.

Delivery and shipping issues are addressed here; return eligibility and refund procedures are explained in our Return & Refund Policy. Please contact support before mailing a return, especially for cleaning chemicals, liquids and battery-powered items, so that we can provide an appropriate return address and safe handling instructions.

The Brand Representative is a brand contact, distinct from the company's registered legal representative. Contact support to obtain the appropriate address for an authorized return.